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  • Writer's picturekaratours

TRAZE CONTACT TRACING APP



In the raging battle against COVID-19, Cosmotech Philippines in cooperation with Philippine Ports Authority (PPA) Launched Traze Contact Tracing App

TRAZE is a nationwide and unified contact tracing app that automates manual contact tracing by using QR code scanning such that the tracing process done in several days can now be achieved in just few minutes.

An in-app notification will be sent to all who may have come in contact with an identified Covid-19 positive patient so that they can observe precautions and start self-isolation if symptoms occur to protect their families and loved ones.



FREQUENTLY ASKED QUESTIONS


I'm using Iphone and I can't download the app, what should I do?

Please make sure that your iPhone is updated to iOS13. The following hones may update to iOS13: iPhone 6S and 6S Plus, iPhone SE, iPhone 7 and 7 Plus, iPhone 8 and 8 Plus, iPhone X, iPhone XS, XS Max and XR, iPhone 11, 11 Pro and 11 Pro Max, iPod Touch seventh generation.


It says 'The App is not available in my country, what should I do?


  • Android user may download the APK file from the Traze Website https://www.traze.ph/download.php

  • iOS users on the other hand may download a VPN, (recommended: Express VPN) and set the country to Philippines.


Does the Traze App track my location?

No, Traze does not use bluetooth or GPS to track your location. We use QR code technology and send the data to the server. In addition to this, all your data is deleted every 30 days.


What are the benefits of using Traze?

  • With Traze, you won't need to fill up a manual contact tracing form therefore reducing your risk to catch the virus.

  • You will also be receiving a notification once you have come in contact with covid-19 positive patient. This will allow you to do self isolation and protect your love ones. Once you experience symptoms, you may seek immediate medical attention.


Will Traze still work even without mobile data?

After successful signup and activations, you may use Traze even without data or wifi. However, you will need to go online once in a while to send the data to the server.


Will I be charged by using Traze App?

No, Traze is absolutely, 100% free to use.


Why do I need to download/use Traze?

Traze enables the automation of contact tracing of the attached agencies of the DOTr so that there is no need to fill up manual contact tracing forms. Users will receive an in-app notification if they have come in contact with a person who is COVID-19 positive, so that they can take the necessary precautions. (Note: The government will NOT be tracking your location. Traze is solely used for contact tracing purpose only. Data is deleted every 30 days.)


Is Traze required even for children/infants/senior citizen?

Yes, Traze is require for all comming in and out of the airport. Children and infants may be registered under their parents' Traze account, under "family member". The same may be done for seniors or they can proceed to the members". The same may be done for seniors, or they can proceed to the Malasakit/ Traze Helpdesk for a printed QR Code




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